Experience Profile

Working as a Technical Writer since past 10 years, I have seen the industry evolve from being a very DITA-centric closed group of documentation experts to startups that don’t want to wade through the details of DITA-OT and other integrations and want the results now!

I am proud to have been part of the journey from XML editing and complex DITA publishing systems to understanding nuances of creating simple, collaborative, and faster to market documentation setups.

Career Snapshot

• Objective-driven professional with over 11+ years of experience in user documentation, content authoring, editing user
  documentation, and user context creation.
• Created technical documentation sets for hardware and software products including Operating manuals, User Interface (UI)
  documentation, Troubleshooting guides, End user documentation, Technical specifications, Release notes, etc. for customers across the globe, with adherence to the Documentation Development Life Cycle (DDLC)
• Liaising with product development teams, stakeholders and end users in international locations to understand the product, establish documentation requirements, and gather information.
• Domain knowledge for industries – Data Security, Telecom, SOA, Banking, Healthcare.
• Familiarity using Linux platform, network protocols, Amazon S3, Google Cloud Platform (GCP, Microsoft Azure, NFS/CIFS and related product terminology.
• Following Agile principles through JIRA, DDLC, Rational Team Concert (RTC), and other process tools.
• Familiarity in using content authoring tools such as Arbortext Epic, XMLMind, Oxygen Editor, Microsoft Office Suite, and Markdown.
• Familiar with DITA methodology.
• Familiarity using content management systems such as Vasont, Perforce, SVN, RTC, and GIT.
• Familiarity building websites using Sphinx and ReadtheDocs.
• Excellent people skills that are non-negotiable when you are a technical writer.

Professional Experience

SEPTEMBER 2015 – PRESENT

SENIOR TECHNICAL WRITER, PROTEGRITY USA, MUMBAI

Maintain and organize documentation for Protegrity Documentation Suite with a special focus on DSG component of the product. Contribute to restructuring, optimizing, and improving the core product documentation set. Responsible for editorial review for documentation generated by other writers. Contributing to blue wash (initialization of DITA efforts) to convert legacy word documents to DITA. Participate in the day-to-day Agile processes and scrum work assigned as part of the release planning. Performing UAT (limited to reviewing tooltips and errors for DSG). Mentoring junior writers to write better and help them develop their technical writing skills.

APRIL 2014 – SEPTEMBER 2015

CONSULTANT TECHNICAL WRITER/EDITOR, CURIOUSMUMMA.COM, MUMBAI

Project Overview:

Working on multiple projects ranging from creating technical documentation for web applications, mobile applications to proof reading reports. As part of Curiousmumma, managing the content selection and editing every blog that goes on the site.

Consultant Technical Writer

Worked as a contractor on Elance.com with a rating of 4.⁶⁄₅.0. Link can be provided on request. Created documentation for healthcare applications, Joomla applications, and WooCommerce applications. Links can be provided on request. Edited reports for MBA students Successfully was part of the Udemy writer group. Technical articles written for Udemy can be found at https://www.udemy.com/blog/author/shweta_shetye.

Editor-Curiousmumma.com

Conceptualized and started parenting blog in April 2014. Written more than 100 articles spread over the course of a year. Established FB page likes of 745 and Twitter following of 212 with social media engagement. Daily viewership of 200 views. Have been involved in content strategy, marketing strategy and publicity related decisions for the blog. Expert at using WordPress as a CMS.

JUNE 2008 – MARCH 2014

SENIOR INFORMATION DEVELOPER, IBM INDIA PVT LTD, MUMBAI

Managing information development requirements for the BPM India team, which includes creating documentation, technotes, and release notes.

Information Development Activities –

Creating technical documents such as development guides, how-to guides, installation guides, and release notes using Arbortext Editor. Working on internal DCF tool to create Frequently Asked Questions (FAQ) document for WebSphere Industry Content Packs. Reviewing documents using integrated Acrocheck tool and in MS Word for technical accuracy and grammatical errors. Using the internal iDOC online reviewing tool for maintaining review comments. Localization Activities –

Responsible for using IBM IDWB internal tool for packaging translation Information units and shipping them for translation. Responsible for communication with translation vendors and communicating via TCT internal IBM communication tool with translators. Co-ordinate with translation leads for different countries for timely return of translated content and organization of these IUs. Estimate the word counts and difference in word counts for the IUs sent for translation. Project Management Activities –

Project scoping and requirement based work estimations. Project timelines definitions and tracking in internal tracking tool Rational Team Concert. Tracking of project related issues via internal issue tracking tool, JIRA. Using RTC for effective line items and task time lines definitions. Gathering requirements based on work items and providing required time lines. Innovation and others –

Was part of internal Mind mapping tool project named Mindsearch Part of the internal IBM social media group BlueIQ and responsible for spreading awareness about the social collaboration tools in IBM under Lotus. Under this, mentored Dr. Gopal PonnaniKrishnan in collaboration with another colleague.

NOV 2006 – JUNE 2008

SENIOR SPECIALIST, LIONBRIDGE

Responsible for creating user guides for HP iPAQ handsets using Arbortext Editor. Also, worked on creation of multiple guides for different HP iPAQ accessories using Adobe FrameMaker (unstructured).

Worked on Adobe Acrobat Pitstop plug-in to edit PDF documents and modify them by adding crop marks, graphics, color variations, etc. Work in co-ordination with Localization team (generation of part number and maintaining a link between writing and localization) Interaction with clients on a day to day basis and worked as an acting Team lead.

Education

JUNE 2005 BTECH, MUMBAI UNIVERSITY Major: Electronics and Telecommunication

JUNE 2002 DIPLOMA, GOVERNMENT POLYTECHNIC MUMBAI Major: Industrial Electronics